Asked Questions"

There is a fee for Allpay cards for applications made through the Allpay Online website or the Allpay Mobile Application. This fee can only be collected from your balance in your Allpay account.
You can load funds onto your prepaid card through various methods, such as direct deposit, cash deposit at participating retail locations, or online transfers from your bank account. Please note that some loading methods may incur fees, and maximum load limits may apply.
If your card is lost or stolen, immediately contact our customer support to report the loss and request a replacement card. Prompt reporting of the lost or stolen card may help limit your liability for unauthorized transactions.
Yes, there may be limits on your prepaid card usage, such as maximum card balance, daily spending, and ATM withdrawal limits. These limits are in place for security reasons and to comply with applicable regulations. You can find the specific limits for your card in your cardholder agreement or by contacting our customer support.
To apply for a prepaid card, visit our website and complete the online application form. You will need to provide your personal information, such as name, address, date of birth, and Social Security number or other government-issued identification. Once your application is approved, you will receive your card within 7-10 business days.
Yes, you can cancel your prepaid card at any time by contacting our customer support. Please note that any remaining balance on the card may be subject to fees or transfer restrictions.
Fees associated with your prepaid card may include activation, monthly maintenance, reloading, ATM, and transaction fees. A complete fee schedule can be found in your cardholder agreement or on our website.
Depending on the card type and network (e.g., Visa, Mastercard, American Express), you may be able to use your prepaid card for international transactions. Be aware that foreign transaction fees and currency conversion fees may apply. Please refer to your cardholder agreement or contact our customer support for more information about using your card internationally.
To activate your prepaid card, call the activation phone number or visit the activation webpage provided with your card. You will need to provide your card number, expiration date, and CVV code. Once activated, you can create a personal identification number (PIN) and start using your card.
You can reach our customer support team by phone, email, or through our website's live chat feature. Our contact information can be found on the back of your card or on our website.
The terms and conditions governing your prepaid card usage are outlined in the cardholder agreement provided when you receive your card. This includes information on fees, usage restrictions, dispute resolution, and privacy policy. Please read the agreement carefully to understand your rights and responsibilities.
Refunds for purchases made with your prepaid card are subject to the merchant's refund policy. If a refund is issued, the funds will be credited back to your prepaid card. Please note that the processing time for refunds may vary depending on the merchant and the card network.

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